Fawning worshiper Gwyneth Paltrow’s neighbors are a bit vexed with her…GOOD!
Kim Peterson, in another post, said residents were misled about the extent of the presidential security and the impact it would have on traffic. “The biggest problem yesterday is we did not know the Canyon would be totally closed down,” she said. Otherwise, she said, “we could have all planned accordingly.”
As you may recall in our last installment our intrepid hero had tossed his old skylight to the ground, only to discover that the new skylight was 3″ too short (yeah, I’ve heard that before). He returned the inadequate roof fenestration and ordered a new one. Let’s fast-forward eleven days and see what’s happening:
On Wednesday, Teh Older and I drove to Lowe’s to pick up the new skylight. Once they found it and brought it up to the front of the store Teh Older and I measured the interior frame dimensions to make sure it would fit before we left the store. Every other skylight manufacturer that I researched or spoke with adds 1/4″ on each side of the mounting curb to the finished dimensions of their product. That means the skylight should be 1/2″ longer and 1/2″ wider than the outside dimensions of the curb. This skylight was 1 1/4″ longer and 1 1/8″ wider. It’s too big! The sticker on the skylight listed the correct dimensions, but the finished product didn’t match those dimensions. I explained the problem and my growing frustration to a couple of assistant managers and suggested that they keep the skylight so that they could contact the manufacturer the next morning and give them the dimensions of the skylight versus what was ordered to see where the problem lay. The assistant manager would leave an email for the guy who handles the custom orders and someone would call me the next day to follow up.
Thursday late afternoon, after no phone call, I called Lowe’s. The story I get is that a manufacturer’s rep would be out on Tuesday to take a look at the skylight. If there was a problem, a new one would be ordered (and delivered ten days later). I explained to the polite young man that this was the second screw-up and that he’d better hope that it didn’t rain before the new skylight arrived or he would be at my home replacing drywall in the ceiling.
Friday morning I get a call from the guy who special orders skylights, windows, etc. He didn’t get the email until that morning. We discuss the dimensions and begin a back-and-forth with the manufacturer that lasts the better part of the day. The upshot is that the manufacturer adds 1/2″ to each side to allow for roof flashing -- already present when doing a replacement and already accounted for in the measurements I gave them. We showed them what dimension on their drawings we were giving them and a new skylight was ordered. Of course it takes 24 hours for Lowe’s computer system to talk with the manufacturer’s, so we’ll check back on Monday to see what the scheduled delivery date is and see if it can be expedited.
Oh! and we’re refinancing our home, but have to wait until the skylight is installed before we can have the appraiser out.
Check back next week for another exciting chapter of The Skylight Saga when we’ll hear our hero say “Are you done, yet?”
I wonder if the manufacturer is the same one that Sun Valley Skylights (whom we’ve been using for more than twenty years) just switched to for double-domed, self-flashing curb-mounted units.
The HOA we reroofed back in June decided to replace a couple of more skylights after the job was done. We asked SVS to order two more just like the eight we’d replaced in June. They informed us they’d changed fabricators since then but the quality was just as good. Okay, fine.
Two weeks later Jim followed up and got a bit of a runaround; turns out the units had been “ordered late”, and would take another ten days to arrive. The day they were delivered, they were about 3″ too short. Seems our delivery had been mixed-up with another one (who received units which were 3″ too long.)
But the labels on the units had the correct sizes for each job.
Fortunately, SVS was able to correct the glitch the next day, but the fact it took more than five weeks to get freakin’ skylights delivered is completely unacceptable. (Glad the HOA decided to replace the additional two well before the start of whatever rainy season SoCal’s gonna get.)
I’ve requested more info from Jim re the actual manufacturer and will share when I have it. 😉
The manufacturer is Solar Industries, Inc., with headquarters in Tucson. I think a big part of the problem lies with Lowe’s online ordering system. When you enter the “outside curb dimensions” there is no way of knowing that the manufacturer wants the framed dimensions, and not the finished dimensions.
First! And good morning!
Happy Caturday to Sven, Mrs. Sven and the rest of teh Wheelizens!
Continued good thoughts to Elena and Mac…as well as anyone else who needs ’em.
*poo-t*
Fawning worshiper Gwyneth Paltrow’s neighbors are a bit vexed with her…GOOD!
Har!
Happy Caturday, Gerbil Nation!
Good morning Sven the First and Fatwa “Sloppy Seconds” Arbuckle!
Mrs. Paddy is cooking up some TJ’s pumpkin pancakes -- let Autumn begin!
I’ll have to fill y’all in on the latest in the skylight saga -- “size matters”.
The Skylight Saga -- Size Matters
As you may recall in our last installment our intrepid hero had tossed his old skylight to the ground, only to discover that the new skylight was 3″ too short (yeah, I’ve heard that before). He returned the inadequate roof fenestration and ordered a new one. Let’s fast-forward eleven days and see what’s happening:
On Wednesday, Teh Older and I drove to Lowe’s to pick up the new skylight. Once they found it and brought it up to the front of the store Teh Older and I measured the interior frame dimensions to make sure it would fit before we left the store. Every other skylight manufacturer that I researched or spoke with adds 1/4″ on each side of the mounting curb to the finished dimensions of their product. That means the skylight should be 1/2″ longer and 1/2″ wider than the outside dimensions of the curb. This skylight was 1 1/4″ longer and 1 1/8″ wider. It’s too big! The sticker on the skylight listed the correct dimensions, but the finished product didn’t match those dimensions. I explained the problem and my growing frustration to a couple of assistant managers and suggested that they keep the skylight so that they could contact the manufacturer the next morning and give them the dimensions of the skylight versus what was ordered to see where the problem lay. The assistant manager would leave an email for the guy who handles the custom orders and someone would call me the next day to follow up.
Thursday late afternoon, after no phone call, I called Lowe’s. The story I get is that a manufacturer’s rep would be out on Tuesday to take a look at the skylight. If there was a problem, a new one would be ordered (and delivered ten days later). I explained to the polite young man that this was the second screw-up and that he’d better hope that it didn’t rain before the new skylight arrived or he would be at my home replacing drywall in the ceiling.
Friday morning I get a call from the guy who special orders skylights, windows, etc. He didn’t get the email until that morning. We discuss the dimensions and begin a back-and-forth with the manufacturer that lasts the better part of the day. The upshot is that the manufacturer adds 1/2″ to each side to allow for roof flashing -- already present when doing a replacement and already accounted for in the measurements I gave them. We showed them what dimension on their drawings we were giving them and a new skylight was ordered. Of course it takes 24 hours for Lowe’s computer system to talk with the manufacturer’s, so we’ll check back on Monday to see what the scheduled delivery date is and see if it can be expedited.
Oh! and we’re refinancing our home, but have to wait until the skylight is installed before we can have the appraiser out.
Check back next week for another exciting chapter of The Skylight Saga when we’ll hear our hero say “Are you done, yet?”
Paddy --
Tarnation!!1!
I wonder if the manufacturer is the same one that Sun Valley Skylights (whom we’ve been using for more than twenty years) just switched to for double-domed, self-flashing curb-mounted units.
The HOA we reroofed back in June decided to replace a couple of more skylights after the job was done. We asked SVS to order two more just like the eight we’d replaced in June. They informed us they’d changed fabricators since then but the quality was just as good. Okay, fine.
Two weeks later Jim followed up and got a bit of a runaround; turns out the units had been “ordered late”, and would take another ten days to arrive. The day they were delivered, they were about 3″ too short. Seems our delivery had been mixed-up with another one (who received units which were 3″ too long.)
But the labels on the units had the correct sizes for each job.
Fortunately, SVS was able to correct the glitch the next day, but the fact it took more than five weeks to get freakin’ skylights delivered is completely unacceptable. (Glad the HOA decided to replace the additional two well before the start of whatever rainy season SoCal’s gonna get.)
I’ve requested more info from Jim re the actual manufacturer and will share when I have it. 😉
The manufacturer is Solar Industries, Inc., with headquarters in Tucson. I think a big part of the problem lies with Lowe’s online ordering system. When you enter the “outside curb dimensions” there is no way of knowing that the manufacturer wants the framed dimensions, and not the finished dimensions.
Sheesh, Paddy. Good luck.