Teh Squeaky Wheel
Had a couple of delightful conversations yesterday with a condo owner who was incredulous that we couldn’t immediately send someone over to repair her leak. (On a roof we didn’t install and have zero legal responsibility for.)
The absolute best we could do is get there Monday morning.
During our second conversation, she mentioned for the second time that, “My husband’s an attorney.” Let’s just say that did not go well for her. Particularly after I informed her that, due to her implied groundless legal threats, I was going to cancel the service call.
Which caused her to STFU for a moment, but she wound-up hanging-up on me anyway. (Fortunately, we’ve been working with the property manager for decades; she told me, “Melissa and her husband are assholes.”)
Probably just as well I won’t be onsite Monday morning. 👿
My father, a floor and window treatment contractor, would never do business with lawyers or doctors -- they never paid fully or without a lot of grief.
Thwarting natural selection via bricks, eh?
Happy Helpful Friday, Gerbil Nation!
Good morning, Fatwa, and Sven!
Fatwa -- sometimes you just have to fire a client, or not take them on in the first place.
Sven -- it sounds like your father learned from hard experience.
Hi, Sven and Paddy!
Concur with Sven’s Dad that lawyers and doctors are generally a PITA for contractors.
Then again, most general contractors are a PITA for us. There are only two we’ll happily bid stuff for because 1) they know we charge fairly for the quality we deliver, 2) they don’t get sued and drag their subs into the BS, and 3) they pay us promptly.
They also do top notch work are picky about their clients.
We don’t have to deal with Mrs. Lawyer on Monday; apparently the contractor who did the roof over their unit is going to deal with the leak. (Although -- given the quality of their roofing work -- I suspect we’ll be getting another call next week.)
Maaaaan…I’m tired but will have to do a few JimCo. things over the weekend. But fuggit…I’m knocking-off for the day (except for responding to emails and calls until 17:00 PST). I’ve been working until about 21:00 EST most nights this week. (And LambiePieK and I are up around 05:00 most weekdays.)
Teh Yay! for not having to deal with Mrs. Shyster! If she calls next week, remind her that quality comes at a price -- you wouldn’t hire an attorney that charges only $25 per hour, would you? And just like you don’t pay an attorney for only the time spent in the courtroom, your firm needs to be fairly compensated for all of the time they put into a project.
If that doesn’t work, just up the price every time the decibel level increases.